TERM OF PAYMENT

» Payment by Telegraphic Transfer (T/T) 50% Deposit is required to confirm the production of the order. After received of balance payment, original documents will be send via courier service. Transfer should be done to our Bank.
» The customer also agrees to take full responsibility for all import duties on merchandise in destinations country.
» Document required: Invoice, Packing List, B/L, COO, Certificate of Fumigation. Costumer should be confirmed to add other documents.
» Customer must be faxing the transfer slip or confirm by email to us so we start the productions.
» Payment should be settle when the order ready.

CANCELATION & CLAIMS

» Any complain must be with the evidence, such as photographs. We need 3 photographs ( it takes from front-side, side and back-side. Especially for chair, we also need the leg's photograph ) for each complained units.
» In the case of order cancellations, deposits are not refundable
» According to the insurance policy, orders not claimed by customer for a period of 4 weeks or more without any confirmation will be declared “unclaimed” and will be melted